Return & Refund Policy

Self-service cancellation is not available. Orders cannot be cancelled directly through the website or your account.

To request a cancellation, you must email us at sproyalfood@gmail.com with your order number and reason for cancellation.

Cancellation is only possible if your order has not yet been shipped. Once an order has been shipped, it cannot be cancelled.

We will confirm via email whether your cancellation request has been accepted.

As our products are food items intended for consumption, we do not accept returns for reasons such as change of mind, incorrect selection by the customer, or no-longer-wanted items once an order has been placed and processed.

This is standard practice for food and consumable products and is in place for hygiene and safety reasons.

We only offer a refund or replacement in the following situations:

• The product arrives damaged (e.g., packaging broken, spillage, tampering)
• The product arrives spoiled or in unsatisfactory condition
• You receive the wrong item compared to what you ordered

To be eligible for a refund or replacement:

• You must report the issue within 48 hours of the order being marked as delivered
• Reports must be sent to sproyalfood@gmail.com with your order number and clear photos or video of the product and packaging showing the issue
• Claims reported after 48 hours from delivery may not be eligible for a refund or replacement, at our discretion

Once we review and approve your claim, we will offer either a replacement of the affected item(s) or a refund, at our discretion or your preference where reasonably possible.

Approved refunds will be processed back to your original payment method via Razorpay.

Refunds typically take 5–7 business days to reflect in your account after approval, depending on your bank or payment provider's processing times.

Shipping charges, if applicable, are non-refundable unless the error was due to our mistake (e.g., wrong item shipped).

We are unable to offer a refund or replacement in the following cases:

• Change of mind after the order has been placed and shipped
• Delay in delivery due to courier or logistics issues outside our control
• Claims reported after the 48-hour window from delivery
• Products that have been opened, consumed, or used beyond the extent necessary to inspect for the reported issue

For all cancellation, refund, or order-related concerns, please contact us at:

Email: sproyalfood@gmail.com

Phone: +91 92747 17472

Address: Himatnagar, Gujarat, India

We aim to respond to all cancellation and refund requests within 24–48 hours.